How can we help you?
Returns & Refunds
When will I receive my refund?
When we receive your parcel, we will confirm this via e-mail. This can take up to 5-10 days. If you return the entire order, we will refund the whole amount including the shipping costs. If you return only part of your order, we will refund you for the returned items.
How can I return an item ordered through Hunkemoller.com?
Not fully satisfied with your items? No problem, you can return ordered items to us free of charge within 30 days. Follow the following procedure:
1. Put the items in a parcel together with the return form. For example, you can use the original packaging.
2. Go to Global-e.com to register your return.
3. Print the return label and and affix it securely to the outside of the parcel.
4. Go to DHL.com, choose your country and fill in your location (address or zip code) to locate your nearest DHL Express points and drop-off the parcel at this location.
How much are your return costs?
Not fully satisfied with your items? No problem, you can return ordered items to us free of charge within 30 days. Follow the following procedure:
1. Put the items in a parcel together with the return form. For example, you can use the original packaging.
2. Go to Global-e.com to register your return.
3. Print the return label and and affix it securely to the outside of the parcel.
4. Go to DHL.com, choose your country and fill in your location (address or zip code) to locate your nearest DHL Express points and drop-off the parcel at this location.
If you use another carrier you need to pay for your return.
Are there any products that cannot be returned?
No but please leave the items listed below sealed and unopened as we cannot accept returns of opened items for reasons of hygiene.
Items must be unused and undamaged, and with all original hangtags/labels attached.
Hunkemöller reserve the right to refuse your refund if the items are not returned to us in their original condition.
1. Adhesive bras
2. All products in the Beauty line
3. Pantyhose and stockings
4. Toys
5. Lingerie cards and Membercards
6. Giftboxes
Will I automatically receive a different item if I return an item?
How is the return amount determined if I return my online order and I have used my Passion Points shoppingcredit with my order?
Per item returned, a proportional amount will be written back to your (digital) Member card. This can take a few days.
How long does it take to process a returned item?
When we receive your parcel, we will confirm this via e-mail. This may take up to 5 days. The amount will be credited to the payment method used within two days after the confirmation e-mail has been sent. If you return the entire order, we will refund the whole amount including the shipping costs. If you return only part of your order, we will refund you for the returned items.
Data Privacy related questions.
Hunkemöller B.V. is committed to protecting your personal data. It’s your information, and we respect that.
Our Privacy Policy gives you detailed information on when and why we collect your personal data, how we use it and how we keep it secure.
If you would like to access or rectify your personal data, please contact us by mail.
We will get in contact with you within 14 days after your request.
It is possible that we will ask you for further information.
For California residents, please see “Supplemental Privacy Notice for California Consumers” in our Privacy Policy for additional information on your data subject rights.
