How can we help you?
Payment, Voucher & Promotions
Are there conditions attached to using a discount code or voucher?
Price information at Hunkemöller.com
Where can I find more information about my Passion Points and shopcredit?
Where can I find my invoice?
I cannot redeem the Hunkemöller Lingerie Gift Card. What now?
How can I see the balance on my Hunkemöller Gift card?
To view your balance on your Hunkemöller Gift card, go through the steps of the checkout to place an order. Choose ‘’Hunkemöller Gift card’’ in the overview with payment methods and click ‘’continue.’’ In the next step you will see ""check card balance"" at the bottom of the screen. If you click on this you can view the balance of your Hunkemöller Gift card. Keep the Hunkemöller Gift card safe, even after use! Refunds of your purchase with Hunkemöller Gift card will be refunded to the same card.
What is a Hunkemöller gift card?
Where can I redeem my Membercard credits?
Where can I find the promotions and discounts on the website?
Here you can find our actual promotions .
Can I exchange a lingeriecard for cash?
How can I use my discount code or voucher?
Is it safe to shop on Hunkemoller.com?
Shopping on Hunkemoller.com is very safe. We use the secure SSL method. This means that your personal information is encrypted and cannot be read by third parties.
We comply with all the privacy regulations and other legal requirements. We will never share your personal information with third parties without your permission. Read more about security and privacy.
How long does it take to process my payment?
How long it takes to process a payment depends on the payment method. With Sofort Banking it is fast, and is usually done immediately. If you pay with PayPal, the amount is usually debited immediately from your PayPal account. If you pay by credit card, the amount is only debited when your order leaves the warehouse.
Can I redeem my Passion Points Shoppingcredit with my online order?
How is the return amount determined if I return my online order and I have used my Passion Points shoppingcredit with my order?
For each item you return, the amount is proportionately transferred back to your (digital) member card. It can take a few days until this happens.
How can I pay on Hunkemoller.com?
The following payment methods are available on Hunkemoller.com:
1.Credit card. We accept Mastercard, Visa and Maestro.
For all payment methods: if you return something, the amount will be credited within 2 days.