How can we help you?
Payment, Voucher & Promotions
Price information at Hunkemöller.com
Where can I find more information about my Passion Points and shopcredit?
Where can I find my invoice?
I can't redeem my lingeriecard, what now?
What is a lingeriecard?
Where can I redeem my Membercard credits?
Where can I find the promotions and discounts on the website?
Here you can find our actual promotions .
Are there conditions attached to using a discount code or voucher?
Can I exchange a lingeriecard for cash?
How can I use my discount code or voucher?
Is it safe to shop on Hunkemoller.com?
Shopping on Hunkemoller.com is very safe. We use the secure SSL method. This means that your personal information is encrypted and cannot be read by third parties.
We comply with all the privacy regulations and other legal requirements. We will never share your personal information with third parties without your permission. Read more about security and privacy.
How long does it take to process my payment?
How long it takes to process a payment depends on the payment method. With Sofort Banking it is fast, and is usually done immediately. If you pay with PayPal, the amount is usually debited immediately from your PayPal account. If you pay by credit card, the amount is only debited when your order leaves the warehouse.
Can I redeem my Passion Points Shoppingcredit with my online order?
How is the return amount determined if I return my online order and I have used my Passion Points shoppingcredit with my order?
For each item you return, the amount is proportionately transferred back to your (digital) member card. It can take a few days until this happens.
How can I pay on Hunkemoller.com?
The following payment methods are available on Hunkemoller.com:
1.Credit card. We accept Mastercard, Visa and Maestro.
For all payment methods: if you return something, the amount will be credited within 2 days.