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Payment, Voucher & Promotions

Price information at Hunkemöller.com

All our prices are inlcuding VAT & excluding shipping costs.

Where can I find more information about my Passion Points and shopcredit?

More information you can find in my Hunkemoller.

Where can I find my invoice?

You can view your account statements using “Recent orders” on your “My Hunkemöller” page. To view all your orders, click on “View previous orders”

I can't redeem my lingeriecard, what now?

You can use your lingerie card in all Hunkemöller stores in the Netherlands, Belgium , Germany , Austria , France , Spain, Denmark, Sweden & Luxembourg . If you have any problems please contact customer service.

What is a lingeriecard?

A Lingerie card * from Hunkemöller is a gift voucher whose value you can determine yourself. With this you can surprise a friend for example. You can use the Lingerie card in our stores. Keep the Lingerie card well, even after use! Refunds from your purchase with Lingerie card are refunded to this Lingerie card.

Where can I redeem my Membercard credits?

You can redeem Hunkemöller Membercard credits in all of our stores.

Where can I find the promotions and discounts on the website?

Here you can find our actual promotions .

Are there conditions attached to using a discount code or voucher?

A discount code can be used once only. After it has been used, it is no longer valid. Discount codes are only valid for orders placed through Hunkemoller.com. You cannot exchange a voucher for cash or apply a voucher to an order that has been placed already.

Can I exchange a lingeriecard for cash?

A Hunkemöller Lingerie card cannot be exchanged for cash. Keep the Lingerie card well, even after use! Refunds from your purchase with Lingerie card are refunded to this Lingerie card.

How can I use my discount code or voucher?

You can redeem your discount code or voucher in your shopping basket. Fill in your code and click on “Add”.

Is it safe to shop on Hunkemoller.com?

Shopping on Hunkemoller.com is very safe. We use the secure SSL method. This means that your personal information is encrypted and cannot be read by third parties.

We comply with all the privacy regulations and other legal requirements. We will never share your personal information with third parties without your permission. Read more about security and privacy.

How long does it take to process my payment?

How long it takes to process a payment depends on the payment method. With Sofort Banking it is fast, and is usually done immediately. If you pay with PayPal, the amount is usually debited immediately from your PayPal account. If you pay by credit card, the amount is only debited when your order leaves the warehouse.

Can I redeem my Passion Points Shoppingcredit with my online order?

Yes, that is possible. If you have saved enough Passion Points you can redeem the credit in the check-out.

How is the return amount determined if I return my online order and I have used my Passion Points shoppingcredit with my order?

For each item you return, the amount is proportionately transferred back to your (digital) member card. It can take a few days until this happens. 

How can I pay on Hunkemoller.com?

The following payment methods are available on Hunkemoller.com:

1.Credit card. We accept Mastercard, Visa and Maestro.

2.Paypal.

3.Sofort banking.

For all payment methods: if you return something, the amount will be credited within 2 days.

Will I receive my Passion Points shoppingcredit back if I (partly) return my online order?

Yes, redeemed shop credit will be added back onto your Membercard when you return your order online or bring it back in store. This can take a few days before it’s processed.