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My Hunkemoller

What is My Hunkemöller?

At Hunkemöller, our customers are everything. My Hunkemöller is a points-based loyalty programme by Hunkemöller which in-store, online and app customers can join and become Members. My Hunkemöller is designed to value these Members in a personal and inspiring way and given them an incredible experience. We reward our Members with discounts, gifts and exclusive services. The more you shop and engage with us, the more points you earn, the higher the level you reach. Each level has new and increasingly more exclusive benefits for you! These include limited edition products, invites to events, discount vouchers, a gift on your birthday, an invitation to the Members pre-sale and many more. Take a look at all the programme's benefits at: https://www.hunkemoller.nl/passionpoints-benefits
We use the information we receive from our Members to better meet the needs of our customers.

Members save points (Passion Points), which add up to a points balance.
The programme has 4 levels. Your number of points determines your level within the programme. Each level has a start and end balance.
The points balance determines which vouchers you will receive. Members receive Shop credit to the value of €5 and a variety of discount and gift vouchers. If you don't make any purchases within 12 months, you will go down a level and you points balance will be reduced to the number of Passion Points for the end of that level..

How much does being a My Hunkemöller Member cost?

It costs nothing! You can register simply and easily in store, on our website or in the app.

What are the benefits of My Hunkemöller, the Hunkemöller loyalty programme?

Your points balance determines your level. Every level has unique and increasingly exclusive benefits.

These benefits include:

  • Exclusive offers and personalised discount vouchers
  • Member days and other pre-sale shopping events
  • Personalised vouchers and recommendations via the email newsletter (if you are subscribed)
  • Redeem points to receive even more exclusive benefits
  • Your order history in a convenient overview

Where can I find my Membercard number?

If you have a physical Membercard, the number can be found on the back of the card under the barcode. You can also find your Membercard number under the QR code in the footer of the Hunkemöller newsletter. This QR code is your digital Membercard and can be scanned in store.
If you only have a digital Membercard, you can find this on our website by logging into your ‘My Hunkemöller’ account or by logging in via the app and clicking the card icon at the top of the homepage. Here you will find a QR code. This QR code is your digital Membercard and can be scanned in store.
If you are subscribed to the newsletter or you have downloaded the Hunkemöller app to your phone then you always have your Membercard closeby!

How long is my Membercard valid for?

Your Membercard is valid indefinitely, but after 6 years of inactivity (no purchases at Hunkemöller) your information, including your card details, will be removed from our customer data systems.

My Membercard has been lost or stolen, what should I do?

If you have lost your Membercard or you think it has been stolen, please contact our customer service team via the 'Contact' link at the bottom of the page. This is only possible if you have registered your Membercard.

I have two Membercard numbers, what should I do?

If you have two Membercard numbers, you can use both on the same account! Contact our customer service team to arrange this.

How do I log on to My Hunkemöller to view my account details, my Shop credit and my vouchers?

To view or change your details or for an up-to-date overview of your current Shop credit and vouchers, click 'login' at the top of the page. Enter your email address and password and click 'log in'. This will take you to your personal Member page. You can log in using the same details on the app.

How can I prove I am a Member in store or on the website?

There are two ways of identifying yourself as a Member:

1. To identify yourself as a Member on the website or on the app, log on to the website or the app using your email address and password. From that moment on, Passion Points will be added to your Member account every time you make a purchase and you will be able to activate any available Shop credit and Vouchers in your shopping basket.
2. To identify yourself as a Member in store, scan your Membercard at the checkout. If you can't scan your Membercard, you can present a valid form of ID and one of colleagues will look you up on our Members database. We require a valid form of ID such as a passport, ID card or driving license, in order to perform this search. Once you have been identified as a Member, Passion Points from your purchase will be added to your Member account after every purchase and the cashier can activate your available Shop credit and Vouchers.

Can I also use My Hunkemoller Member Account in other countries?

Yes, you can use your Membercard in other countries and by logging on to your Member account on the websites and apps. You can earn Passion Points and use shopping credit and vouchers in shops in other countries and on the associated websites and apps of these countries. Check our store finder to see which countries Hunkemöller operates in. The advantages per level are the same.

I can't log into My Hunkemöller, what do I do?

Can't log in? First check if you have filled in the right email address and/or password. If you get a 'this is email address is not recognised' notification, it means you don't have an account (see also 'How can I make a My Hunkemöller account?'). If you get a 'this account is not yet activated' notification, you need to resend the activation email to your inbox. Please note: you will receive an email asking you to activate your account. Your My Hunkemöller Membership will only begin once you have clicked the activation link in this email and you then be able to use rewards such as vouchers and Shop Credit both in store and online (on our website and in the app)!

If you have lost or forgotten your password, click 'Forgotten password?'. You will receive an email from us with a link to where you can change your password.
If you have forgotten the email address you used to create your Member account, please contact our customer service team and provide your Membercard number (see also 'Where can I find my Membercard number?').

How do I change my address?

If you need to change your details, please log in to the website or app and go to the Members page. Click 'My Profile' and go to the 'Modify' tab. Once you have changed your details, click 'Save changes'. You can also add multiple delivery addresses. You can also change most of your details in store if you provide the cashier with a valid form of ID.

How do I change my e-mailaddress?

If you need to change your details, please log in to the website or app and go to the Members page. Click 'My Profile' and go to the 'Modify' tab. Once you have changed your details, click 'Save changes'. You can also add multiple delivery addresses. You can also change most of your details in store if you provide the cashier with a valid form of ID.

How do I change my password?

To change your details, log on to My Hunkemöller. Click 'My Profile' and then 'Change password'. Scroll down to 'Change my password'. Enter your current password, then enter your new password. Double check this information and click 'Change password'.

How can I delete my account?

If you want to delete, update, transfer or access your personal data, please use the contact form on our website and follow these steps:

  • Go to the Contact page on the website or type https://www.hunkemoller.nl/contact into your browser and/or fill in the compulsory fields, including your Membercard number.
  • We will get back to your request within 2 working days. We may ask you to provide additional information.

I deleted my MyHunkemoller account but I would like to become a Member again. How can I do this?

You can register a new Membercard in store or online, on the website or in the app (see 'Make an online account').

I would like to receive the Hunkemoller newsletter, what do I need to do?

Click ‘Sign up’ at the bottom right of the page. You will then receive a confirmation email. Click on the link in this email to confirm your registration. You can also sign up to the newsletter via your My Hunkemoller Member account. Log in to My Hunkemöller, go to 'My Profile', click 'Modify' and tick 'I would like to receive the latest news about offers, trends, events and personal recommendations from Hunkemöller'.

The newsletter are only sent out with new Hunkemöller sales and offers or contain personal recommendations based on your previous purchases.
- Frequency: 3 to 4 times per week as standard, but this can change based on your reading behaviour and will be sent at a time of day when you are most likely to read it.
- This information includes new sales and offers, inspiration, invitations to events, prize contests and personal recommendations. Members will receive special Member offers.
- If you know longer wish to receive our newsletter, click on the link at the bottom of the newsletter. You can also unsubscribe from the newsletter in your account. Log into your My Hunkemöller account, go to 'My Profile' and click 'Edit', then untick the 'I would like to receive the latest news about offers, trends, events and personal recommendations from Hunkemöller' box.

What are Passion Points?

Once you have registered as My Hunkemöller Member, you will receive Passion Points with every purchase you make in store, in our web shop or via the Hunkemöller app. For every €1 you spend, you will receive 10 Passion Points. You can also earn Passion Points in other ways, such as by completing your profile details.
Passion Points are valid for one year. By saving up Passion Points, you can receive Shop Credit and personalised vouchers.

At 250, 500, 750, 950, 1500 and 2000 Passion Points you will receive €5 in shopping credit. When you reach 3000 and 5000 Passion Points, you can redeem your points for extra Shop Credit. This Shop Credit is valid for three months. You can use a maximum of €30 Shop Credit per order. You may also receive personalised vouchers (which entitle you to discounts), gifts and other rewards. Your Passion Points, Vouchers and Shop Credit are automatically added to your Member account. At the checkout or on the website/app, you will have an up-to-date overview of your total number of Passion Points, your Vouchers and your Shop Credit. You can use your Shop Credit and vouchers in store, via the app or in our web shop. If you scan your Membercard in store or check with one of our colleagues upon checkout (please bring valid ID), you will be able to see and check how many vouchers/how much shopping credit you have. On the website and on our app you can log in and see your available vouchers and Shop Credit in your account and in your shopping basket.

Do my Passion Points have a monetary value?

Passion Points have no monetary value; they are used to determine your level. Spending €1 will earn you 10 Passion Points, but these points cannot be converted into money. Your points balance does however entitle you to shopping credit and/or vouchers.

How long are Passion Points and shop credit valid for?

Your Member account doesn't expire, but your Member Points will expire after 6 years of inactivity on your account.
Passion Points will also expire if you have made no purchases in the last 365 days. You will be moved down to the previous points level (see also 'Can I drop levels?').

What level do Members start at?

A new member will start at the level of the number of points earned from their first purchase. This is usually Level 1 but can also be higher depending on the amount spent and the completeness of their profile when registering.

How do I know which level I'm on?

On the website and in the app you will be able to see how many points you have, which level you are on and how many points you need to reach the next level. This information will also be included in every newsletter, meaning you will always be up-to-date in terms of your Passion Points status. You will also receive a monthly overview of your available shopping credit and vouchers! You can also check your balance in store when you scan your Membercard at the checkout

How do I go up a level?

You can up a level and get access to more exclusive benefits by earning more Passion Points. For an up-to-date overview of the benefits of each level, see https://www.hunkemoller.nl/passionpoints-benefits

How can I connect my Membercard with my Facebook account?

1) You have made no purchases at Hunkemöller within 365 days, meaning you will go down 1 level and your points balance will be adjusted to the number of points at the end of that level.

2) You have redeemed your Passion Points for a voucher.

3) You have returned a purchase, with the Passion Points earned from this purchase being deducted from your Member Account

Vouchers that you have earned from reaching a (higher) points balance will be removed from your account due to your lower points balance. The Shop Credit you have acquired will not be affected. If you return a purchase for which Shop Credit was used after dropping a level, this credit will be returned to your account.
Given that vouchers can only be used once, dropping a points level will not entitle you to vouchers available at a lower points balance if you have already received these vouchers.

My (Passion Points) balance has gone down. How did that happen and what happens next?

1) You have made no purchases at Hunkemöller within 365 days, meaning you will go down 1 level and your points balance will be adjusted to the number of points at the end of that level.

2) You have redeemed your Passion Points for a voucher.

3) You have returned a purchase, with the Passion Points earned from this purchase being deducted from your Member Account

Vouchers that you have earned from reaching a (higher) points balance will be removed from your account due to your lower points balance. The Shop Credit you have acquired will not be affected. If you return a purchase for which Shop Credit was used after dropping a level, this credit will be returned to your account.
Given that vouchers can only be used once, dropping a points level will not entitle you to vouchers available at a lower points balance if you have already received these vouchers.

Can I exchange Passion Points?

Yes. You can gain access to certain exclusive vouchers by redeeming your points. You will be able to use your vouchers once you have redeemed the relevant number of points.

I didn't receive Passion Point with my purchase, what to do?

When you make a purchase in store, your Passion Points will be added to your account within 24 hours. When you make a purchase online, your Passion Points will be added to your account after your delivery has left our distribution centre, which may take a couple of days. We will keep you informed of this via email. If the points have not been added, please send an email to our customer service team at membercard@hunkemoller.com within 30 days of your purchase. When making an in-store purchase, please state your Membercard number, the purchase amount stated on the receipt and the number of the receipt. When making an online purchase, please state your Membercard number, the purchase amount and the order number in your order confirmation email. If you have earned Passion Points in another way, please send an email to our customer service team, stating your Membercard number and a brief description of the activity through which you should have earned points.

I've forgotten my phone/my phone's battery died/I don't have my Membercard with me but I still want to make a purchase in-store. Will I still be able to earn Passion Points?

Yes. If you can identify yourself at the checkout with a valid form of ID, the cashier will be able to look you up on our database and add the points to your balance.

I forgot to log in during my transaction but I would like to make a purchase on the Hunkemoller website. Will I still be able to earn Passion Points?

Yes. If you choose the 'Add Passion Points' on the order confirmation page and log in to your account, Passion Points will still be added.

When do I receive rewards such as Shop Credit and vouchers for the Passion Points I have saved up?

With 250, 500, 750, 950, 1500 and 2000 Passion Points you will receive €5 Shop Credit. The Shop Credit is valid for 3 months. On other moments you will receive personal vouchers that you can use for discounts or to receive a gift or a reward. Your Passion Points, Vouchers and Shop Credit will be added to your Member account automatically. In store, on the website and in the app you always have a up to date overview of your saved Passion Points, your vouchers and your Shop Credit. You can use your Shop Credit and vouchers in store, in the app or in the webshop.

How do I use my Shop Credit, discount code or voucher?

You can use Shop Credit and vouchers in store, in our web shop or via the app. If you have Shop Credit or vouchers in your Member account, these will be visible in your shopping basket on the website or in the app. You can select these options in your shopping basket. In store your credit/voucher balance will be displayed at the checkout. At the store, the cashier will select them at your request. If the items in your transaction do not meet the requirements for redeeming the voucher in question, you won't be able to select it. Vouchers are personalised. Unless otherwise stated, you can redeem multiple vouchers and shopping credit as part of 1 purchase.
You can use a maximum of €30 shop credit per order.

Where can I redeem discount codes on the website or in the app?

You can enter and redeem your discount code in your shopping basket on the website and in the app. You will need to enter the code and click 'add'.

Are there any conditions for using shop credit, a discount code or a voucher?

Shop Credit is valid on the website, in the app and in store. You can only use your Shop Credit once. After this, it can no longer be used. Shop Credit is valid for 3 months.

Vouchers are valid on the website, in the app and in store (unless otherwise stated on the voucher). They have a date of expiry which can be found on the small print of the voucher. These cannot be exchanged for money and or be used retroactively.
You can use a voucher only once. After this, it it no longer valid. You can redeem multiple vouchers per order.

Discount codes are valid both on the website and in the app. You can only use a discount code once. The expiry date of the discount code is listed on the code itself. You can use one discount code per order. A discount code cannot be exchanged for money or used retroactively.

Shop Credit, vouchers and discount codes can be redeemed together (unless otherwise stated).

Will I get my Shop Credit back if I return my order in part or in full online or in store and what will happen to my Passion Points?

Yes. When you return an item, the equivalent amount of Shop Credit returned per item will be refunded to your (online) Membercard. Points earned as a result of this purchase will be deducted from your Member account.

What happens to my used Shop Credit if I exchange all or part of my order in store and what happens to my Passion Points?

When you exchange an item, the redeemed Shop Credit per returned item will be deducted from the price of the exchnaged item and will be included in the price of the new item. Passion Points earned during the order will be deducted from your Member account, while any Passion Points earned from the purchased of the new exchanged item will added back to your account. If you have used a discount voucher that you obtained through redeeming Passion Points, these points will not be returned to you and you will not be able to claim this voucher again. The discount you received per returned item will be deducted from the price of the exchanged item and added to the new item if the discount is still valid.

Will I get my voucher back if I return part/all of my order and what will happen to the Passion Points I redeemed to claim this voucher?

When you return your order in full in one or multiple parts, the vouchers used will be added back to your Member account as soon as the entire order has been returned. Any Passion Points that were redeemed for these vouchers will also be added back to your Member account.

If you do not return the whole order but just one or more items in the order, the vouchers used in your purchased will not be added back to your Member account. Any Passion Points redeemed for these vouchers will not be added back to your Member account.

Vouchers for gifts, services, prize competitions, invitations to events or free delivery will never be added back to your Member account after a full or partial return.

What happens to my used voucher if I exchange all or part of my order in store and what happens to my Passion Points?

When you exchange an item, the discount provided by the discount voucher when paying for an item will be deducted from the price of the exchanged item. Passion Points earned from this order will be deducted from your Member account, and Passion Points earned from the new exchanged item will be added to your balance. This does not apply to vouchers that offer gifts, services, competitions, invitations to events or free delivery.

How can I unsubsribe from the e-mail newsletter?

If you no longer want to receive our newsletter, click on the link at the bottom of the newsletter. You can also specify that you don’t want to receive the newsletter on your Hunkemöller account page.

Shipping & Delivery

Where is my package?

Within 2 working days you will get an email that your order is being shipped from our warehouse. If you want to follow your package you can do this with the Track & Trace code on the UPS - website. We will send your code in the email once your order has left our warehouse or check My Hunkemöller. Your package will be saved for 14 days ate the UPS access up point. After this period your order will be send return and within 10 days your money will be wired back to your account automatically.

I have not received my order. What should I do?

Unfortunate it can happen that you will not receive all items. Best thing to do is to contact our Customer Service department.

I have received an item I did not order, what should I do?

If you have not received all the items you ordered or received items you did not order at all, please contact our Customer Service department. We are no longer able to deliver any more purchases to Northern Ireland for the moment. Sorry for the inconvenience.

I have not received a confirmation email, what to do?

It can happen that your confirmation email ended up in your Junk- file. Please first check this. If you still did not receive anything you can contact our customer service.

Can I cancel an order?

Not fully satisfied with your items? No problem, you can return ordered items to us free of charge within 14 days. Follow the following procedure: 1. Put the items in a parcel together with the return form. For example, you can use the original packaging. 2. Stick the return sticker over the address sticker on the parcel. 3. Hand the parcel in at your UPS. 4. When we receive the parcel, we will confirm this via e-mail. This may take up to 10 days. The amount will be credited to the payment method used within two days after the confirmation e-mail has been sent. If you use another carrier you need to pay for your return.

Can I arrange for my order to be deliverd to a different address?

You can always arrange for your order to be delivered to a different address within the same country. You can specify the billing address and delivery address during the check out procedure. You can also edit these in 'My Hunkemöller' if you have an account.

Can my order be delivered to a postbox address?

Unfortunately this is not possible, we only deliver to a home/business address.

How will my order be delivered?

Your order can be delivered as following:

- Home delivery via UPS

- Pick up at an UPS Accesspoint

You will receive your order within 3-5 working days. Your package will be saved for 14 days an an UPS access up point. After this period your order will be cancelled and within 10 days your money will be wired back to your account automatically.

How can I find articles on the website?

There is a search box at the top of the website. By entering what you want to search for into the box, you can quickly find products or answers to your questions.

How do I order something on hunkemoller.com?

It is very easy to order items on Hunkemoller.com. You add the items you want to your shopping bag. You then proceed to the check out page. If you have a Hunkemöller account, you can log in with your e-mail address. If you don’t have an account yet, create an account or order using the “guest checkout” option.

What will happen if I am not at home when my order is delivered?

If you are not at home when your order is delivered, the postman will leave a message. You can pick up the parcel within two week at an UPS access point. If you do not pick up the parcel, it will be returned to Hunkemöller and your payment will be refunded.

My order it too late, what now?

Due to the busyness in our stock center and / or busy with the postman it can sometimes take longer. If you want to track your package, you can do so with the Track & Trace code via the DHL website. You can find this in the confirmation that you receive by e-mail when your package has left our stock center. Good to know that you will always receive a confirmation by e-mail when your package has been sent.

How long does it take for an order to be delivered?

Due to the additional security measures taken under the current circumstances, it may take a little longer than expected to deliver your order. We thank you for your patience. The expected delivery time is 2-4 working days.

My Track & Trace code is not working, what should I do?

If you have received your Track & Trace code, it can take up to 24h before you are able to actually track your order. If you get an error message, please try again later.

Where can I find my Track & Trace code?

If you want to follow your package you can do this with the Track & Trace code on the UPS - website. We will send your code in the email once your order has left our warehouse or check My Hunkemöller.

I have received the wrong size and/or colour, what should I do?

If you have received the wrong size or colour of the item you ordered we are very sorry, you can send the item(s) back to us free of charge and metion this on the return form and order it again on the website.

What are the shipping costs?

The shipping costs are depending on your shipping method:

- Homedelivery via UPS €4.95

- UPS Accespoint €3.95

Can I giftwrap my purchase?

Yes, you can easily add a giftbox in your shopping basket. The giftbox comes in one size only. If you have order multiple items and want to make sure they all fit, order multiple giftboxes.

Payment, Voucher & Promotions

Are there conditions attached to using a discount code or voucher?

A discount code can be used once only. After it has been used, it is no longer valid. Discount codes are only valid for orders placed through Hunkemoller.com. You cannot exchange a voucher for cash or apply a voucher to an order that has been placed already.

Price information at Hunkemöller.com

All our prices are inlcuding VAT & excluding shipping costs.

Where can I find more information about my Passion Points and shopcredit?

More information you can find in my Hunkemoller.

Where can I find my invoice?

You can view your account statements using “Recent orders” on your “My Hunkemöller” page. To view all your orders, click on “View previous orders”

I cannot redeem the Hunkemöller Lingerie Gift Card. What now?

How annoying that the Hunkemöller Lingerie Gift Card does not work. It may be that there is not enough balance on it. You can check the balance in the webshop checkout. Is the lingerie card unknown or do you get another error message? Then do not hesitate to contact us. Keep theHunkemöller Gift card safe, even after use! Refunds of your purchase with Hunkemöller Gift card will be refunded to the same card.

How can I see the balance on my Hunkemöller Gift card?

To view your balance on your Hunkemöller Gift card, go through the steps of the checkout to place an order. Choose ‘’Hunkemöller Gift card’’ in the overview with payment methods and click ‘’continue.’’ In the next step you will see ""check card balance"" at the bottom of the screen. If you click on this you can view the balance of your Hunkemöller Gift card. Keep the Hunkemöller Gift card safe, even after use! Refunds of your purchase with Hunkemöller Gift card will be refunded to the same card. 

What is a Hunkemöller gift card?

A Hunkemöller gift card is a gift voucher of which you can determine the value yourself. Perfect to surprise a friend with. You can use the Hunkemöller gift card in our stores and online. Keep the Hunkemöller gift card safe, even after use! Refunds of your purchase with the Hunkemöller gift card will be refunded to the same card.

Where can I redeem my Membercard credits?

You can redeem Hunkemöller Membercard credits in all of our stores.

Where can I find the promotions and discounts on the website?

Here you can find our actual promotions .

Can I exchange a lingeriecard for cash?

A Hunkemöller Lingerie card cannot be exchanged for cash. Keep the Lingerie card well, even after use! Refunds from your purchase with Lingerie card are refunded to this Lingerie card.

How can I use my discount code or voucher?

You can redeem your discount code or voucher in your shopping basket. Fill in your code and click on “Add”.

Is it safe to shop on Hunkemoller.com?

Shopping on Hunkemoller.com is very safe. We use the secure SSL method. This means that your personal information is encrypted and cannot be read by third parties.

We comply with all the privacy regulations and other legal requirements. We will never share your personal information with third parties without your permission. Read more about security and privacy.

How long does it take to process my payment?

How long it takes to process a payment depends on the payment method. With Sofort Banking it is fast, and is usually done immediately. If you pay with PayPal, the amount is usually debited immediately from your PayPal account. If you pay by credit card, the amount is only debited when your order leaves the warehouse.

Can I redeem my Passion Points Shoppingcredit with my online order?

Yes, that is possible. If you have saved enough Passion Points you can redeem the credit in the check-out.

How is the return amount determined if I return my online order and I have used my Passion Points shoppingcredit with my order?

For each item you return, the amount is proportionately transferred back to your (digital) member card. It can take a few days until this happens. 

How can I pay on Hunkemoller.com?

The following payment methods are available on Hunkemoller.com:

1.Credit card. We accept Mastercard, Visa and Maestro.

2.Paypal.

3.Sofort banking.

4.Apple Pay.

For all payment methods: if you return something, the amount will be credited within 2 days.

Will I receive my Passion Points shoppingcredit back if I (partly) return my online order?

Yes, redeemed shop credit will be added back onto your Membercard when you return your order online or bring it back in store. This can take a few days before it’s processed.

Returns & Refunds

When will I receive my refund?

When we receive your parcel, we will confirm this via e-mail. This can take up to 10 days. If you return the entire order, we will refund the whole amount including the shipping costs. If you return only part of your order, we will refund you for the returned items.

How can I return an item ordered through Hunkemoller.com?

Due to the Corona virus Hunkemöller has extended the return period from 14 to 45 days.

You can return ordered items to us free of charge within 45 days. Follow the following procedure:

1. Put the items in a parcel together with the return form. For example, you can use the original packaging.

2. Stick the return sticker over the address sticker on the parcel.

3. Hand the parcel in at your UPS.

4. When we receive the parcel, we will confirm this via e-mail. This may take up to 10 days. The amount will be credited to the payment method used within two days after the confirmation e-mail has been sent.

What are the return costs?

Not fully satisfied with your items? No problem, you can return ordered items to us free of charge within 14 days. Follow the following procedure:

1. Put the items in a parcel together with the return form. For example, you can use the original packaging.

2. Stick the return sticker over the address sticker on the parcel.

3. Hand the parcel in at your UPS.

4. When we receive the parcel, we will confirm this via e-mail. This may take up to 10 days. The amount will be credited to the payment method used within two days after the confirmation e-mail has been sent.

If you use another carrier you need to pay for your return.

Are there any products that cannot be returned?

No but please leave the items listed below sealed and unopened as we cannot accept returns of opened items for reasons of hygiene.

1. Adhesive bras

2. All products in the Beauty line

3. Pantyhose and stockings

4. Lingerie cards and Membercards

Will I automatically receive a different item if I return an item?

You will not receive a different item if you return an item to Hunkemöller. However, you can place a new order through our website.

How is the return amount determined if I return my online order and I have used my Passion Points shoppingcredit with my order?

Per item returned, a proportional amount will be written back to your (digital) Member card. This can take a few days.

How long does it take to process a returned item?

Due to the current situation it might take longer than normal to process your return.

When we receive your parcel, we will confirm this via e-mail. This may take up to 10 days. The amount will be credited to the payment method used within two days after the confirmation e-mail has been sent.

If you return the entire order, we will refund the whole amount including the shipping costs. If you return only part of your order, we will refund you for the returned items.

Data Privacy related questions.

Hunkemöller B.V. is committed to protecting your personal data. It’s your information, and we respect that. Our Privacy Policy gives you detailed information on when and why we collect your personal data, how we use it and how we keep it secure.

If you would like to delete, update, transfer or have access to your personal data, please use our contact form on the website: 1. Go to ‘contact’ and fill in the mandatory fields 2. Choose subject ‘Data Privacy’ 3. Send the form

We will get in contact with you within 14 days after your request. It is possible that we will ask you for further information.

What are the conditions attached to returning items?

Due to the Corona virus Hunkemöller has extended the return period from 14 to 45 days.

The following conditions apply to returning items to Hunkemoller.com:

1. You can return the order up to 45 days after receipt, free of charge. If you would like to apply your right of withdrawal and wish to return your goods, you may do so 14 days after receiving your order.  

2. The products must be unused and undamaged.

3. You must include the return form.

Can I exchange items ordered via hunkemoller.com?

It's not yet possible to exchange items via Hunkemoller.com. If you want a different size or colour, return the items and place a new order.

Service & Contact

I have a complaint, who should I contact?

If you are not happy with a product or our service, we would like to know. You can use the contact form.

How can I contact the Customer Service department?

The Customer Service department is open Mondays to Fridays from 9 am to 5 pm. Click to go to the Customer Service page.

Data Privacy related questions.

Hunkemöller B.V. is committed to protecting your personal data. It’s your information, and we respect that. Our Privacy Policy gives you detailed information on when and why we collect your personal data, how we use it and how we keep it secure.

If you would like to delete, update, transfer or have access to your personal data, please use our contact form on the website:

1. Go to ‘contact’ and fill in the mandatory fields

2. Choose subject ‘Data Privacy’

3. Send the form

We will get in contact with you within 14 days after your request. It is possible that we will ask you for further information.

Legal guarantee?

When purchasing items in the Hunkemöller webshop, the legal warranty applies. Legal warranty means that the article must do what you can reasonably expect as a consumer. There is no legal term attached to this warranty because it differs per article what you can expect as a consumer.

How can I determine the right size and fit?

Bra sizes are based on two values: a number representing your band size (measured around your body just under your breasts), and a letter representing your cup size (size (determined by calculating the difference between the size measured over your breasts and your band size). Learn how to determine your correct bra size.

What is the best way to wash my items?

Always wash new items before wearing. Red and dark items should be washed separately.

Go to our washing instructions page for more information.