How can we help you?
My Hunkemoller
How can I create an account for MyHunkemöller?
To create an account, you click on the bar in the top at 'log in' to go to the registrationpage.
Do you not yet have an account? Under the header 'I am new' please fill in all the requested fields and accept the conditions.
Do you already have a Membercard in the store? Select 'I already have a Membercard and want to register this'. Once you tick the box, you can will in the number of your Membercard (which you can find on the back of your Membercard). Accept the conditions and click on 'Register' to make your account.
You can also register and become a Member via the Hunkemoller app.
Pay attention: you will receive an e-mail to confirm your registration. When you click on the link in the e-mail, you are officially an Member of MyHunkemöller. When you complete your registration and fill in all the fiels, you receive 100 extra Passion Points! For more information, see the question 'How do I save for Passion Points?''
How can I log in to MyHunkemöller account to see al my personal details?
What does 'log in with my Facebook account' mean?
This means that your Facebook account is linked to your Hunkemöller account and that you can log into Hunkemoller.co.uk more easily using your Facebook name and password.
This option is easy to use: click on the Facebook button when you are logged in on your account or on the checkout pages and follow the steps to connect your account. Or click on 'log in' and click on the facebook button under 'Register with Facebook'
How do I change my address?
What are the advantages of MyHunkemöller?
As a Member of MyHunkemöller you will get a number of advantages:
- Collect Passion Points with every purchase, €1 = 10 Passion Points
- 500 Passion Points = €5 shop credit
- See your order history
- Exclusive offers & rewards
- Access to Memberdays and other pre sale events
- Personal suggestions and advice via email
How do I change my e-mailaddress?
How do I change my password?
How can I delete my account?
If you want to delete, update, transfer or have access to your personal data, please use our contact form on the website:
If you would like to delete, update, transfer or have access to your personal data, please use our contact form on the website:
1. Go to ‘contact’ and fill in the mandatory fields as well as your Membercardnumber
2. Choose subject ‘Data Privacy’
3. Send the form
We will get in contact with you within 30 days after your request. It is possible that we will ask you for further information.
Hunkemöller B.V. is committed to protecting your personal data. It’s your information, and we respect that. Our Privacy Policy gives you detailed information on when and why we collect your personal data, how we use it and how we keep it secure.
*Pay attention: when you have deleted your account, you cannot log in to your account anymore to see your personal data.
Where can I find my Membercard number?
I can't log in to my account, what can I do?
If you have trouble logging in, first check if you entered the correct email address. If you receive the message “Log in failed”, you may not have any account yet.
If you have forgotten your password, click on “Password forgotten?'' to receive your new password by email. Please note that receiving our promotional emails doesn’t necessarily means that you are a Member and have an account.
I've lost my Membercard or my Membercard is stolen, what to do?
I didn't receive Passion Point with my purchase, what to do?
When you do a purchase in store, your Passion Points balance will be updated within 24 hours after your purchase.
When you do a purchase online, your Passion Points balance will be updated after dispatch of your order, this can take a couple of days. You will receive an email about this. It may take one or two days before your Passion Points are credited to your Membercard. If they are still not credited after a few days, please send an email within 30 days after your purchase to our Customer Service customerservice@hunkemoller.com Please make sure you mention your Membercard number, the order value and the number of your order/receipt – if purchased in store a copy of your receipt in the email.
If you have earned Passion Points in another way such as via Facebook, please include this in your email as well with a brief summary of the promotion and screenshots if available.
I would like to receive the Hunkemoller newsletter, what do I need to do?
Enter your email address in the bar at the bottom of the home page of the website and click on “subscribe to our newsletter”. You will receive a confirmation email. Click on the link in this email to confirm your subscription.
It is also possible to subscribe to the newsletter using your account. Log into “My Hunkemöller”, click on 'My Profile' and click on 'edit' and check the box saying 'Via e-mail I want to stay in touch with the latest news of Hunkemöller'. Than click on 'Save'.
I have two Membercard numbers, what to do?
How can I unsubsribe from the e-mail newsletter?
How long is my Membercard valid for?
How long are Passion Points and shop credit valid for?
What are Passion Points?
Shipping & Delivery
I have not received my order. What should I do?
Unfortunate it can happen that you will not receive all items. Best thing to do is to contact our Customer Service department.
Where is my package?
I have received an item I did not order, what should I do?
If you have not received all the items you ordered or received items you did not order at all, please contact our Customer Service department.
Can I cancel an order?
Can I arrange for my order to be deliverd to a different address?
Can my order be delivered to a postbox address?
How will my order be delivered?
Your order can be delivered as following:
- Home delivery via UPS
- Pick up at an UPS Accesspoint
You will receive your order within 3-5 working days. Your package will be saved for 14 days an an UPS access up point. After this period your order will be cancelled and within 10 days your money will be wired back to your account automatically.
How can I find articles on the website?
How do I order something on hunkemoller.com?
I have not received a confirmation email, what to do?
What will happen if I am not at home when my order is delivered?
My order it too late, what now?
How long does it take for an order to be delivered?
Due to the additional security measures taken under the current circumstances, it may take a little longer than expected to deliver your order. We thank you for your patience. The expected delivery time is 6-8 working days.
My Track & Trace code is not working, what should I do?
Where can I find my Track & Trace code?
I have received the wrong size and/or colour, what should I do?
What are the shipping costs?
The shipping costs are depending on your shipping method:
- Homedelivery via UPS €4.95
- UPS Accespoint €3.95
Can I giftwrap my purchase?
Yes, you can easily add a giftbox in your shopping basket. The giftbox comes in one size only. If you have order multiple items and want to make sure they all fit, order multiple giftboxes.
Payment, Voucher & Promotions
Price information at Hunkemöller.com
Where can I find more information about my Passion Points and shopcredit?
Where can I find my invoice?
I cannot redeem the Hunkemöller Gift card. What now?
How can I see the balance on my Hunkemöller Gift card?
To view your balance on your Hunkemöller Gift card, go through the steps of the checkout to place an order. Choose ‘’Hunkemöller Gift card’’ in the overview with payment methods and click ‘’continue.’’ In the next step you will see ""check card balance"" at the bottom of the screen. If you click on this you can view the balance of your Hunkemöller Gift card. Keep the Hunkemöller Gift card safe, even after use! Refunds of your purchase with Hunkemöller Gift card will be refunded to the same card.
Where can I redeem my Membercard credits?
Where can I find the promotions and discounts on the website?
Here you can find our actual promotions .
Are there conditions attached to using a discount code or voucher?
Can I exchange a lingeriecard for cash?
How can I use my discount code or voucher?
Is it safe to shop on Hunkemoller.com?
Shopping on Hunkemoller.com is very safe. We use the secure SSL method. This means that your personal information is encrypted and cannot be read by third parties.
We comply with all the privacy regulations and other legal requirements. We will never share your personal information with third parties without your permission. Read more about security and privacy.
How long does it take to process my payment?
How long it takes to process a payment depends on the payment method. With Sofort Banking it is fast, and is usually done immediately. If you pay with PayPal, the amount is usually debited immediately from your PayPal account. If you pay by credit card, the amount is only debited when your order leaves the warehouse.
Can I redeem my Passion Points Shoppingcredit with my online order?
How is the return amount determined if I return my online order and I have used my Passion Points shoppingcredit with my order?
For each item you return, the amount is proportionately transferred back to your (digital) member card. It can take a few days until this happens.
How can I pay on Hunkemoller.com?
The following payment methods are available on Hunkemoller.com:
1.Credit card. We accept Mastercard, Visa and Maestro.
2.Paypal.
3.Sofort banking.
4.Apple Pay.
For all payment methods: if you return something, the amount will be credited within 2 days.
Will I receive my Passion Points shoppingcredit back if I (partly) return my online order?
Returns & Refunds
How can I return an item ordered through Hunkemoller.com?
Due to the Corona virus Hunkemöller has extended the return period from 14 to 45 days.
You can return ordered items to us free of charge within 45 days. Follow the following procedure:
1. Put the items in a parcel together with the return form. For example, you can use the original packaging.
2. Stick the return sticker over the address sticker on the parcel.
3. Hand the parcel in at your UPS.
4. When we receive the parcel, we will confirm this via e-mail. This may take up to 10 days. The amount will be credited to the payment method used within two days after the confirmation e-mail has been sent.
When will I receive my refund?
What are the returncosts?
Not fully satisfied with your items? No problem, you can return ordered items to us free of charge within 14 days. Follow the following procedure:
1. Put the items in a parcel together with the return form. For example, you can use the original packaging.
2. Stick the return sticker over the address sticker on the parcel.
3. Hand the parcel in at your UPS.
4. When we receive the parcel, we will confirm this via e-mail. This may take up to 10 days. The amount will be credited to the payment method used within two days after the confirmation e-mail has been sent.
If you use another carrier you need to pay for your return.
Are there any products that cannot be returned?
No but please leave the items listed below sealed and unopened as we cannot accept returns of opened items for reasons of hygiene.
1. Adhesive bras
2. All products in the Beauty line
3. Pantyhose and stockings
4. Lingerie cards and Membercards
Will I automatically receive a different item if I return an item?
How is the return amount determined if I return my online order and I have used my Passion Points shoppingcredit with my order?
Per item returned, a proportional amount will be written back to your (digital) Member card. This can take a few days.
How long does it take to process a returned item?
Due to the current situation it might take longer than normal to process your return.
When we receive your parcel, we will confirm this via e-mail. This may take up to 10 days. The amount will be credited to the payment method used within two days after the confirmation e-mail has been sent.
If you return the entire order, we will refund the whole amount including the shipping costs. If you return only part of your order, we will refund you for the returned items.
Data Privacy related questions.
Hunkemöller B.V. is committed to protecting your personal data. It’s your information, and we respect that. Our Privacy Policy gives you detailed information on when and why we collect your personal data, how we use it and how we keep it secure.
If you would like to delete, update, transfer or have access to your personal data, please use our contact form on the website: 1. Go to ‘contact’ and fill in the mandatory fields 2. Choose subject ‘Data Privacy’ 3. Send the form
We will get in contact with you within 14 days after your request. It is possible that we will ask you for further information.
What are the conditions attached to returning items?
Due to the Corona virus Hunkemöller has extended the return period from 14 to 45 days.
The following conditions apply to returning items to Hunkemoller.com:
1. You can return the order up to 45 days after receipt, free of charge. If you would like to apply your right of withdrawal and wish to return your goods, you may do so 14 days after receiving your order.
2. The products must be unused and undamaged.
3. You must include the return form.
Can I exchange items ordered via hunkemoller.com?
Service & Contact
I have a complaint, who should I contact?
If you are not happy with a product or our service, we would like to know. You can use the contact form.
How can I contact the Customer Service department?
The Customer Service department is open Mondays to Fridays from 9 am to 5 pm. Click to go to the Customer Service page.
Data Privacy related questions.
Hunkemöller B.V. is committed to protecting your personal data. It’s your information, and we respect that. Our Privacy Policy gives you detailed information on when and why we collect your personal data, how we use it and how we keep it secure.
If you would like to delete, update, transfer or have access to your personal data, please use our contact form on the website:
1. Go to ‘contact’ and fill in the mandatory fields
2. Choose subject ‘Data Privacy’
3. Send the form
We will get in contact with you within 14 days after your request. It is possible that we will ask you for further information.
Legal guarantee?
How can I determine the right size and fit?
Bra sizes are based on two values: a number representing your band size (measured around your body just under your breasts), and a letter representing your cup size (size (determined by calculating the difference between the size measured over your breasts and your band size). Learn how to determine your correct bra size.
What is the best way to wash my items?
Always wash new items before wearing. Red and dark items should be washed separately.
Go to our washing instructions page for more information.