How can we help you?

Service & Contact

How can I contact the Customer Service department?

The Customer Service department is open Mondays to Fridays from 9 am to 5 pm. Click to go to the
Service.Global-e page.  Please expect a response time of 24-48 hours.

Data Privacy related questions?

Hunkemöller B.V. is committed to protecting your personal data. It’s your information, and we respect that. Our Privacy Policy gives you detailed information on when and why we collect your personal data, how we use it and how we keep it secure. If you would like to access or rectify your personal data, please contact us contact us by mail.
We will get in contact with you within 14 days after your request. It is possible that we will ask you for further information. For California residents, please see “Supplemental Privacy Notice for California Consumers” in our Privacy Policy for additional information on your data subject rights.

Can I cancel an order?

Unfortunately once an order has been placed, it is final and cannot be canceled. You can return it once received.

Legal guarantee?

When purchasing items in the Hunkemöller webshop, the legal warranty applies. Legal warranty means that the article must do what you can reasonably expect as a consumer. There is no legal term attached to this warranty because it differs per article what you can expect as a consumer.

How can I determine the right size and fit?

Bra sizes are based on two values: a number representing your band size (measured around your body just under your breasts), and a letter representing your cup size (size (determined by calculating the difference between the size measured over your breasts and your band size). Learn how to determine your correct bra size.

What is the best way to wash my items?

Always wash new items before wearing. Red and dark items should be washed separately. Go to our washing instructions page for more information.