How can we help you?

Unfortunate it can happen that you will not receive all items. Best thing to do is to contact our Customer Service department.

Within 2 working days you will get an email that your order is being shipped from our warehouse. If you want to follow your package you can do this with the Track & Trace code on the UPS - website. We will send your code in the email once your order has left our warehouse or check My Hunkemöller. Your package will be saved for 14 days ate the UPS access up point. After this period your order will be send return and within 10 days your money will be wired back to your account automatically.

If you have not received all the items you ordered or received items you did not order at all, please contact our Customer Service department.

Not fully satisfied with your items? No problem, you can return ordered items to us free of charge within 14 days. Follow the following procedure: 1. Put the items in a parcel together with the return form. For example, you can use the original packaging. 2. Stick the return sticker over the address sticker on the parcel. 3. Hand the parcel in at your UPS. 4. When we receive the parcel, we will confirm this via e-mail. This may take up to 10 days. The amount will be credited to the payment method used within two days after the confirmation e-mail has been sent. If you use another carrier you need to pay for your return.

You can always arrange for your order to be delivered to a different address within the same country. You can specify the billing address and delivery address during the check out procedure. You can also edit these in 'My Hunkemöller' if you have an account.

Unfortunately this is not possible, we only deliver to a home/business address.

Your order can be delivered as following:

- Home delivery via UPS

- Pick up at an UPS Accesspoint

You will receive your order within 3-5 working days. Your package will be saved for 14 days an an UPS access up point. After this period your order will be cancelled and within 10 days your money will be wired back to your account automatically.

There is a search box at the top of the website. By entering what you want to search for into the box, you can quickly find products or answers to your questions.

It is very easy to order items on Hunkemoller.com. You add the items you want to your shopping bag. You then proceed to the check out page. If you have a Hunkemöller account, you can log in with your e-mail address. If you don’t have an account yet, create an account or order using the “guest checkout” option.

It can happen that your confirmation email ended up in your Junk- file. Please first check this. If you still did not receive anything you can contact our customer service.

If you are not at home when your order is delivered, the postman will leave a message. You can pick up the parcel within two week at an UPS access point. If you do not pick up the parcel, it will be returned to Hunkemöller and your payment will be refunded.

Due to the busyness in our stock center and / or busy with the postman it can sometimes take longer. If you want to track your package, you can do so with the Track & Trace code via the DHL website. You can find this in the confirmation that you receive by e-mail when your package has left our stock center. Good to know that you will always receive a confirmation by e-mail when your package has been sent.

Due to the additional security measures taken under the current circumstances, it may take a little longer than expected to deliver your order. We thank you for your patience. The expected delivery time is 6-8 working days.

If you have received your Track & Trace code, it can take up to 24h before you are able to actually track your order. If you get an error message, please try again later.

If you want to follow your package you can do this with the Track & Trace code on the UPS - website. We will send your code in the email once your order has left our warehouse or check My Hunkemöller.

If you have received the wrong size or colour of the item you ordered we are very sorry, you can send the item(s) back to us free of charge and metion this on the return form and order it again on the website.

The shipping costs are depending on your shipping method:

- Homedelivery via UPS €4.95

- UPS Accespoint €3.95

Yes, you can easily add a giftbox in your shopping basket. The giftbox comes in one size only. If you have order multiple items and want to make sure they all fit, order multiple giftboxes.