How can we help you?
Shipping & Delivery
Where is my package?
I have not received my order. What should I do?
Unfortunate it can happen that you will not receive all items. Best thing to do is to contact our Customer Service department.
I have received an item I did not order, what should I do?
If you have not received all the items you ordered or received items you did not order at all, please contact our Customer Service department.
Can I cancel an order?
Can I arrange for my order to be deliverd to a different address?
Can my order be delivered to a postbox address?
How will my order be delivered?
Your order can be delivered as following:
- Home delivery via UPS
- Pick up at an UPS Accesspoint
You will receive your order within 3-5 working days. Your package will be saved for 14 days an an UPS access up point. After this period your order will be cancelled and within 10 days your money will be wired back to your account automatically.
How can I find articles on the website?
How do I order something on hunkemoller.com?
I have not received a confirmation email, what to do?
What will happen if I am not at home when my order is delivered?
My order it too late, what now?
We have the following delivery options * you can choose from:
- Pick up in a Hunkemöller store of your choice
- Pick up at a UPS Access Point
- Home delivery (with DHL)
Pick up at the store and / or UPS Access Point:
Don't forget to take your order number to the store and / or UPS point when you pick up your package. Your package will be stored for a maximum of 14 days in the store or at the UPS collection point. After this, your order will be canceled and you will automatically be refunded your money within 10 days.
If you want to track your package, you can do this via the UPS website.
Home delivery with DHL:
If you want to track your package, you can do so with the Track & Trace code via the DHL website. You can find this in the confirmation you receive by e-mail, if your package has left our stock center or on "My Hunkemöller".
* Note: No delivery to a postal address or via a PO box number.
How long does it take for an order to be delivered?
Due to the additional security measures taken under the current circumstances, it may take a little longer than expected to deliver your order. We thank you for your patience. The expected delivery time is 3-5 working days.
My Track & Trace code is not working, what should I do?
Where can I find my Track & Trace code?
I have received the wrong size and/or colour, what should I do?
What are the shipping costs?
The shipping costs are depending on your shipping method:
- Homedelivery via UPS €4.95
- UPS Accespoint €3.95