How can we help you?
Shipping & Delivery
Where is my package?
I have not received my order. What should I do?
Unfortunate it can happen that you will not receive all items. Best thing to do is to contact our Customer Service department.
I have received an item I did not order, what should I do?
If you have not received all the items you ordered or received items you did not order at all, please contact our Customer Service department. We are no longer able to deliver any more purchases to Northern Ireland for the moment. Sorry for the inconvenience.
I have not received a confirmation email, what to do?
Can I cancel an order?
Can I arrange for my order to be deliverd to a different address?
Can my order be delivered to a postbox address?
How will my order be delivered?
Your order can be delivered as following:
- Home delivery via UPS
- Pick up at an UPS Accesspoint
You will receive your order within 3-5 working days. Your package will be saved for 14 days an an UPS access up point. After this period your order will be cancelled and within 10 days your money will be wired back to your account automatically.
How can I find articles on the website?
How do I order something on hunkemoller.com?
What will happen if I am not at home when my order is delivered?
My order it too late, what now?
How long does it take for an order to be delivered?
Due to the additional security measures taken under the current circumstances, it may take a little longer than expected to deliver your order. We thank you for your patience. The expected delivery time is 2-4 working days.
My Track & Trace code is not working, what should I do?
Where can I find my Track & Trace code?
I have received the wrong size and/or colour, what should I do?
What are the shipping costs?
The shipping costs are depending on your shipping method:
- Homedelivery via UPS €4.95
- UPS Accespoint €3.95
Can I giftwrap my purchase?
Yes, you can easily add a giftbox in your shopping basket. The giftbox comes in one size only. If you have order multiple items and want to make sure they all fit, order multiple giftboxes.