How can we help you?
Shipping & Delivery
Where is my package?
For current delivery times, please see in the checkout where you place the order. Once your order ships, you will be sent an auto-email containing tracking information.
Once activated, you can also track your order via Service.Global-e.
If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.
I have not received my order. What should I do?
Unfortunate it can happen that you will not receive all items. Best thing to do is to contact our Customer Service department via here.
I have received an item I did not order, what should I do?
If you have not received all the items you ordered or received items you did not order at all, please contact our Customer Service department via here
I have not received a confirmation email, what to do?
It can happen that your confirmation email ended up in your Junk- file. Please first check this. If you still did not receive anything you can contact our customer service.
Can I cancel an order?
Unfortunately once an order has been placed, it is final and cannot be canceled. You can return it once received.
Not fully satisfied with your items? No problem, you can return ordered items to us free of charge within 30 days. Follow the following procedure:
1. Put the items in a parcel together with the return form. For example, you can use the original packaging.
2. Go to Global-e.com to register your return.
3. Print the return label and and affix it securely to the outside of the parcel.
4. Go to DHL.com, choose your country and fill in your location (address or zip code) to locate your nearest DHL Express points and drop-off the parcel at this location.
Can I arrange for my order to be delivered to a different address?
You can always arrange for your order to be delivered to a different address within the same country. You can specify the billing address and delivery address during the check out procedure. You can also edit these in 'My Hunkemöller' if you have an account for future orders.
Can my order be delivered to a postbox address?
Unfortunately this is not possible, we only deliver to a home/business address.
How will my order be delivered?
Your order can be delivered to your home/business address.
How can I find articles on the website?
There is a search box at the top of the website. By entering what you want to search for into the box, you can quickly find products or answers to your questions.
How do I order something on hunkemoller.com?
It is very easy to order items on Hunkemoller.com. You add the items you want to your shopping bag. You then proceed to the check out page. If you have a Hunkemöller account, you can log in with your e-mail address. If you don’t have an account yet, create an account or order using the “guest checkout” option.
What will happen if I am not at home when my order is delivered?
If you are not at home when your order is delivered, the postman will deliver it to the nearestby DHL Express Point. You will be notified when this occurs.
My order is too late, what now?
Due to the busyness in our stock center and / or busy with the postman it can sometimes take longer. If you want to track your package, you can do so with the Service.Global-e.. You can find this in the confirmation that you receive by e-mail when your package has left our stock center. Good to know that you will always receive a confirmation by e-mail when your package has been sent.
Is there an overview of all Hunkemöller stores?
At the moment there are no physical stores yet in the US.
How long does it take for an order to be delivered?
Delivery 5-7 working days.
My Track & Trace code is not working, what should I do?
If you have received your Track & Trace code, it can take up to 24h before you are able to actually track your order. If you get an error message, please try again later.
Where can I find my Track & Trace code?
If you want to follow your package you can do this with the Track & Trace code via here. We will send your code in the email once your order has left our warehouse or check My Hunkemöller.
I have received the wrong size and/or colour, what should I do?
If you have received the wrong size or colour of the item you ordered we are very sorry, you can send the item(s) back to us free of charge and mention this on the return form and order it again on the website.
What are the shipping costs?
The shipping costs will be displayed at checkout. This will be 6 dollars
*Your delivery is free for orders exceeding $80,-
Can I giftwrap my purchase?
Yes, you can easily add a giftbox in your shopping basket. The giftbox comes in one size only. If you have order multiple items and want to make sure they all fit, order multiple giftboxes.
Please note that giftbox can only be returned in unfolded/unused condition, otherwise will not qualify for a refund.