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My Hunkemoller
What is My Hunkemöller?
Currently you cannot create an account for the My Hunkemöller loyalty program. This program is not applicable for this website. You can create a regular account on the Hunkemöller website. To create an account, you click on the bar in the top at 'log in' to go to the registration page. Do you not yet have an account? Under the header 'I am new' please fill in all the requested fields and accept the conditions. Pay attention: you will receive an e-mail to confirm your registration. When you click on the link in the e-mail, you are confirming your account.
How can I create an account for MyHunkemöller?
Currently you cannot create an account for the My Hunkemöller loyalty program. This program is not applicable for this website. You can create a regular account on the Hunkemöller website. To create an account, you click on the bar in the top at 'log in' to go to the registration page. Do you not yet have an account? Under the header 'I am new' please fill in all the requested fields and accept the conditions. Pay attention: you will receive an e-mail to confirm your registration. When you click on the link in the e-mail, you are confirming your account.
Can I also use My Hunkemoller Member Account in other countries?
I can't log in to my account, what can I do?
If you have trouble logging in, first check if you entered the correct email address. If you receive the message “Log in failed”, you may not have any account yet.
If you have forgotten your password, click on “Password forgotten?'' to receive your new password by email. Please note that receiving our promotional emails doesn’t necessarily means that you are a Member and have an account.
How do I change my address?
To change your password, log into your account. Go to “My addressbook” and click on “edit”. Once you have changed your billing and/or delivery address, click on “Save”. You can also add more delivery addresses.
How do I change my e-mailaddress?
To change your email address, log into your account. Go to “My profile” and under the heading Personal Details click on “edit”. Once you have entered or edited your email address, click on “Save”.
How do I change my password?
To change your password, log into your account. Go to “My profile” and under the heading 'personal details' click on “edit”. Once you’ve entered your old password and your new password, click on “Change password” to confirm.
How can I delete my account?
If you would like to delete, update, transfer or have access to your personal data, please use our contact form on the website:
1. Go to ‘contact’ and fill in the mandatory fields as well as your Membercardnumber
2. Choose subject ‘Data Privacy’
3. Send the form
We will get in contact with you within 30 days after your request. It is possible that we will ask you for further information.
Hunkemöller B.V. is committed to protecting your personal data. It’s your information, and we respect that. Our Privacy Policy gives you detailed information on when and why we collect your personal data, how we use it and how we keep it secure.
*Pay attention: when you have deleted your account, you cannot log in to your account anymore to see your personal data.
I would like to receive the Hunkemoller newsletter, what do I need to do?
Enter your email address in the bar at the bottom of the home page of the website and click on “subscribe to our newsletter”. You will receive a confirmation email. Click on the link in this email to confirm your subscription.
It is also possible to subscribe to the newsletter using your account. Log into “My Hunkemöller”, click on 'My Profile' and click on 'edit' and check the box saying 'Via e-mail I want to stay in touch with the latest news of Hunkemöller'. Than click on 'Save'.
How long are Passion Points and shop credit valid for?
Your Member account doesn't expire, but your Member Points will expire after 6 years of inactivity on your account.
Passion Points will also expire if you have made no purchases in the last 365 days. You will be moved down to the previous points level (see also 'Can I drop levels?').
What level do Members start at?
How do I know which level I'm on?
How do I go up a level?
My (Passion Points) balance has gone down. How did that happen and what happens next?
1) You have made no purchases at Hunkemöller within 365 days, meaning you will go down 1 level and your points balance will be adjusted to the number of points at the end of that level.
2) You have redeemed your Passion Points for a voucher.
3) You have returned a purchase, with the Passion Points earned from this purchase being deducted from your Member Account
Vouchers that you have earned from reaching a (higher) points balance will be removed from your account due to your lower points balance. The Shop Credit you have acquired will not be affected. If you return a purchase for which Shop Credit was used after dropping a level, this credit will be returned to your account.
Given that vouchers can only be used once, dropping a points level will not entitle you to vouchers available at a lower points balance if you have already received these vouchers.
Can I exchange Passion Points?
I didn't receive Passion Point with my purchase, what to do?
When you do a purchase in store, your Passion Points balance will be updated within 24 hours after your purchase.
When you do a purchase online, your Passion Points balance will be updated after dispatch of your order, this can take a couple of days. You will receive an email about this. It may take one or two days before your Passion Points are credited to your Membercard. If they are still not credited after a few days, please send an email within 30 days after your purchase to our Customer Service customerservice_uk@hunkemoller.com. Please make sure you mention your Membercard number, the order value and the number of your order/receipt – if purchased in store a copy of your receipt in the email.
If you have earned Passion Points in another way such as via Facebook, please include this in your email as well with a brief summary of the promotion and screenshots if available.
I've forgotten my phone/my phone's battery died/I don't have my Membercard with me but I still want to make a purchase in-store. Will I still be able to earn Passion Points?
I forgot to log in during my transaction but I would like to make a purchase on the Hunkemoller website. Will I still be able to earn Passion Points?
When do I receive rewards such as Shop Credit and vouchers for the Passion Points I have saved up?
How do I use my Shop Credit, discount code or voucher?
Where can I redeem discount codes on the website or in the app?
Are there any conditions for using shop credit, a discount code or a voucher?
How is the return amount determined if I return online and have used my Passion Points discount credit with my order?
Per item returned, a proportional amount will be refunded to your (digital) Membercard. This can take a few days to process.
Will I get my Shop Credit back if I return my order in part or in full online or in store and what will happen to my Passion Points?
What happens to my used Shop Credit if I exchange all or part of my order in store and what happens to my Passion Points?
Will I get my voucher back if I return part/all of my order and what will happen to the Passion Points I redeemed to claim this voucher?
When you return your order in full in one or multiple parts, the vouchers used will be added back to your Member account as soon as the entire order has been returned. Any Passion Points that were redeemed for these vouchers will also be added back to your Member account.
If you do not return the whole order but just one or more items in the order, the vouchers used in your purchased will not be added back to your Member account. Any Passion Points redeemed for these vouchers will not be added back to your Member account.
Vouchers for gifts, services, prize competitions, invitations to events or free delivery will never be added back to your Member account after a full or partial return.
What happens to my used voucher if I exchange all or part of my order in store and what happens to my Passion Points?
How can I unsubsribe from the e-mail newsletter?
If you no longer want to receive our newsletter, click on the link at the bottom of the newsletter. You can also specify that you don’t want to receive the newsletter on your Hunkemöller account page.