How can we help you?

Not fully satisfied with your items? No problem, you can return ordered items to us free of charge within 30 days. Follow the following procedure:

1. Put the items in a parcel together with the return form. For example, you can use the original packaging.

2. If you are in the US please use contact form Service.Global-e.
If you are in other country please use contact form contact form to register your return.

3. Print the return label and and affix it securely to the outside of the parcel.

4. Go to DHL.com, choose your country and fill in your location (address or zip code) to locate your nearest DHL Express points and drop-off the parcel at this location.

 

 

When we have received your package, you will receive a return confirmation by e-mail. This can take up to 10 business days. Once you have received this email, you will be refunded within 3 working days. We will pay you back using the same means of payment as you used for the original transaction. You will only be refunded when we have received the returned items.

If you return the entire order, you will receive the entire purchase price including delivery costs (minus the return costs of 1,95 €). If you return part of the order, you will only be refunded that part (minus the return costs of 1,95 €). The return costs of 1,95 € will be settled per order. 

If you have used Passion Points and/or Shopcredit: Per item returned, a proportional amount will be loaded back to your (digital) Member card. This can take up to 48 hrs.

If you paid by Hunkemöller Lingeriecard: refunds of your purchase with Gift Card will be refunded to the Gift Card used. If you paid (partially) with a voucher other than Shopcredit, you will only be able to reuse that voucher if you returned your entire order.

1. Return via a UPS Service Point (1,95 €):
The return costs of 1,95 € will be settled per order, and will be deducted from the value of the returned items.

Some of our products are non-returnable, namely products with a view to health protection or hygiene whose seal has been broken after delivery, or personalised products.

Please note that the gift box can only be returned in unfolded/unused condition, otherwise you will not be eligible for a refund.

We kindly ask you to leave the packaging of the items below unopened, sealed, or unfolded, otherwise will not qualify for a refund.

1. Adhesive bras
2. All products in the Beauty line
3. Pantyhose and stockings
4. Vibrators and other toys
5. Gift box

You will not receive a different item if you return an item to Hunkemöller. However, you can place a new order through our website.

Per item returned, a proportional amount will be written back to your (digital) Member card. This can take a few days.

When we receive your parcel, we will confirm this via e-mail. This may take up to 10 days. The amount will be credited to the payment method used within two days after the confirmation e-mail has been sent.

If you return the entire order, you will receive the entire purchase price including delivery costs (minus the return costs of 1,95 €). If you return part of the order, you will only be refunded that part (minus the return costs of 1,95 €). The return costs of 1,95 € will be settled per order. 

Hunkemöller B.V. is committed to protecting your personal data. It’s your information, and we respect that. Our Privacy Policy gives you detailed information on when and why we collect your personal data, how we use it and how we keep it secure.

If you would like to delete, update, transfer or have access to your personal data, please use our contact form on the website: 1. Go to ‘contact’ and fill in the mandatory fields 2. Choose subject ‘Data Privacy’ 3. Send the form

We will get in contact with you within 14 days after your request. It is possible that we will ask you for further information.

It's not yet possible to exchange items via Hunkemoller.com. If you want a different size or colour, return the items and place a new order.

After receipt of the product you have a reflection period of 30 days to decide whether you want to revoke / rescind* the agreement. During this period you can examine, consider and/or fit the product as you are also accustomed to in a shop.

As soon as you indicate that you want to rely on your right of withdrawal, you must return your order to us within 14 days.

You can use Right of withdrawal form. However, you are not required to use the model form, because the right of withdrawal also applies without the form.
After the rescission you still have 14 days to return the product**.

Your potential payment obligation does not expire as a result of the reliance on the right of withdrawal. You still need to pay within the imposed time limit.
As soon as possible, however within 14 days after the rescission, the value of the returned products is refunded in the same manner as your original payment. If you return a part of the order then you are only refunded that part. 
If we do not receive your parcel within 14 days after rescission then we can only process the refund if you are in possession of a certificate of posting that demonstrates that you sent the return within these 14 days after rescission.
The reliance on your right of withdrawal is, however, not the same as a regular return. At Hunkemoller we offer the possibility of returns up to 30 days after purchase via our regular returns process.

* Withdrawal: Products must (where reasonably possible) be undamaged.  
** Excluded from returns: products that are not suitable to be returned due to reasons of health protection or hygiene and of which the seal has been broken after delivery, or products that are clearly meant for a specific person.

What are the return costs?
Return via an UPS Service Point (1,95 €):
The return costs of 1,95 € will be settled per order, and will be deducted from the value of the returned items.

Yes, there is a legal guarantee when you shop at Hunkemoller.com