How can we help you?

Within 2 working days you will get an email that your order is being shipped from our warehouse. If you want to follow your package you can do this with the Track & Trace code on the UPS - website. We will send your code in the email once your order has left our warehouse or check My Hunkemöller. Your package will be saved for 14 days at the UPS access up point. After this period your order will be send return and within 10 days your money will be wired back to your account automatically.

Unfortunate it can happen that you will not receive all items. Best thing to do is to contact our Customer Service department. If you are in the US please use contact form Service.Global-e. If you are in other country please use contact form contact form.

If you have not received all the items you ordered or have received items that you did not order, please contact our Customer Service department.

If you cannot locate your order confirmation email, firstly check your Spam and Junk folders. If it is not there, please contact Customer Service for assistance.

Unfortunately, this is not possible. If you have ordered something from Hunkemöller, the delivery is definite. You can no longer cancel the order.

Still not completely happy with your order? No problem, you have 30 days to decide whether you want to return your order after receiving the product. You can return your order via UPS service point with return cost £1,95*, follow the procedure below: *Please note: our return fee will be increased to  £2,95 from August 15th.

1. Put the items together with the return form in a package, it can be in the original packaging. If you would like to return multiple orders in one box, please make sure to always add all the corresponding return forms in the return box. Please stick only one return label on the box.
2. Cut off the return label on the bottom-right corner of the return form. Stick the return label over the original address sticker on the package.
3. Bring the package to a UPS service point.
4. When we have received the package, you will receive a confirmation by e-mail. This can take up to 10 working days. The amount will be credited to the payment method used within 3 working days after the confirmation email has been sent. The return costs of £1,95* will be deducted from the value of the returned items.

* Return cost will be applicable from January 2023 onwards
Please note: our return fee will be increased to  £2,95 from August 15th 2024 and it will be applied to all returns processed after this date. Don't worry: you can still return for free in our shops! 
 

There are a number of conditions for returning items to Hunkemöller:
1. You must return items within 30 days. This period begins on the day you have received your order.
2. Items must be unused and undamaged, and with all original hangtags/labels attached
3. Hunkemoller reserve the right to refuse your refund if the items are not returned to us in their original condition

Once an order has been placed, it is no longer possible to change the delivery address via our website. Once you receive the Track&Trace code via email, you can check on Evri's website if there is an option to adjust the delivery location to a Service Point.

Unfortunately it is not possible to deliver to PO boxes, however, we do offer Pick-up Point deliveries where you can select the nearest point to your desired delivery location.

Your order can be delivered as following:

- Home delivery via UPS

- Pick up at an UPS Accesspoint

You will receive your order within 3-4 working days. Your package will be saved for 14 days an an UPS access up point. After this period your order will be cancelled and within 10 days your money will be wired back to your account automatically.

There is a search box at the top of the website. By entering what you want to search for into the box, you can quickly find products or answers to your questions.

It is very easy to order items on Hunkemoller.com. You add the items you want to your shopping bag. You then proceed to the check out page. If you have a Hunkemöller account, you can log in with your e-mail address. If you don’t have an account yet, create an account or order using the “guest checkout” option.

If you are not at home when your order is delivered, the postman will leave a message. You can pick up the parcel within two week at an UPS access point. If you do not pick up the parcel, it will be returned to Hunkemöller and your payment will be refunded.

Due to the busyness in our stock center and / or busy with the postman it can sometimes take longer. If you want to track your package, you can do so with the Track & Trace code via the UPS website. You can find this in the confirmation that you receive by e-mail when your package has left our stock center. It's good to know that you will always receive a confirmation by e-mail when your package has been sent. We are sorry for any inconvenience this may cause you and thank you for your patience.

The expected delivery time is 3-4 working days.

If you have received your Track & Trace code, it can take up to 24h before you are able to actually track your order. If you get an error message, please try again later.

If you want to follow your package you can do this with the Track & Trace code on the UPS - website. We will send your code in the email once your order has left our warehouse or check My Hunkemöller.

We are very sorry that you have received the wrong size or colour of the item you ordered. Please contact our Customer Service department who can assist you.

The shipping costs are depending on your shipping method:

- Homedelivery via UPS €4.95

- UPS Accespoint €3.95

Yes, you can easily add a giftbox in your shopping basket. The giftbox comes in one size only. If you have order multiple items and want to make sure they all fit, order multiple giftboxes.

Please note that giftbox can only be returned in unfolded/unused condition, otherwise will not qualify for a refund.