Video 3

Pop-up Banner - General Q2 2020 - Test 3

How can I pay on Hunkemoller.com?

The following payment methods are available on Hunkemoller.com:

1.Credit card. We accept Mastercard, Visa and American Express.

2.Paypal and Paypal Express.

3. Apple Pay

4. Klarna Pay OSM

5. Amazon Pay

*Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

Are there any products that cannot be returned?

No but please leave the items listed below sealed and unopened as we cannot accept returns of opened items for reasons of hygiene.

Items must be unused and undamaged, and with all original hangtags/labels attached.

Hunkemöller reserve the right to refuse your refund if the items are not returned to us in their original condition.
 

1. Adhesive bras
2. All products in the Beauty line
3. Pantyhose and stockings
4. Toys
5. Lingerie cards and Membercards
6. Giftboxes

How can I return an item ordered through Hunkemoller.com?

Not fully satisfied with your items? No problem, you can return ordered items to us free of charge within 30 days. Follow the following procedure:

1. Put the items in a parcel together with the return form. For example, you can use the original packaging.

2. If you are in the US please use contact form Service.Global-e.
If you are in other country please use contact form contact form

3. Print the return label and and affix it securely to the outside of the parcel.

4. Go to DHL.com, choose your country and fill in your location (address or zip code) to locate your nearest DHL Express points and drop-off the parcel at this location.

Can I cancel an order?

Unfortunately once an order has been placed, it is final and cannot be canceled. You can return it once received.

Not fully satisfied with your items? No problem, you can return ordered items to us free of charge within 30 days. Follow the following procedure:

1. Put the items in a parcel together with the return form. For example, you can use the original packaging.

2. Go to Global-e.com to register your return.

3. Print the return label and and affix it securely to the outside of the parcel.

4. Go to DHL.com, choose your country and fill in your location (address or zip code) to locate your nearest DHL Express points and drop-off the parcel at this location.