Can I exchange items ordered via hunkemoller.com?

It's not yet possible to exchange items via Hunkemoller.com. If you want a different size or colour, return the items and place a new order.

Can I exchange Passion Points?

Yes. You can gain access to certain exclusive vouchers by redeeming your points. You will be able to use your vouchers once you have redeemed the relevant number of points.

What happens to my used voucher if I exchange all or part of my order in store and what happens to my Passion Points?

When you exchange an item, the discount provided by the discount voucher when paying for an item will be deducted from the price of the exchanged item. Passion Points earned from this order will be deducted from your Member account, and Passion Points earned from the new exchanged item will be added to your balance. This does not apply to vouchers that offer gifts, services, competitions, invitations to events or free delivery.

What happens to my used Shop Credit if I exchange all or part of my order in store and what happens to my Passion Points?

When you exchange an item, the redeemed Shop Credit per returned item will be deducted from the price of the exchanged item and will be included in the price of the new item. Passion Points earned during the order will be deducted from your Member account, while any Passion Points earned from the purchased of the new exchanged item will added back to your account. If you have used a discount voucher that you obtained through redeeming Passion Points, these points will not be returned to you and you will not be able to claim this voucher again. The discount you received per returned item will be deducted from the price of the exchanged item and added to the new item if the discount is still valid.

Are there conditions attached to using a online discount or voucher?

A discount code can be used once only. After it has been used, it is no longer valid. Discount codes are only valid for orders placed through Hunkemoller.com. You cannot exchange a voucher for cash or apply a voucher to an order that has been placed already.

How can I return an item ordered through Hunkemoller.com?

Not fully satisfied with your items? No problem, you can return ordered items to us free of charge within 30 days. Follow the following procedure:

1. Put the items in a parcel together with the return form. For example, you can use the original packaging.

2. If you are in the US please use contact form Service.Global-e.
If you are in other country please use contact form contact form

3. Print the return label and and affix it securely to the outside of the parcel.

4. Go to DHL.com, choose your country and fill in your location (address or zip code) to locate your nearest DHL Express points and drop-off the parcel at this location.