Accessibility Statement

Hunkemöller is committed to making its digital platforms accessible and inclusive for all users, in line with the principles of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

We are continuously working to improve the accessibility and usability of our websites and mobile applications. As part of this effort, we are collaborating with external experts to monitor, assess, and enhance our digital experience across markets.

Accessibility is a process of ongoing improvement, and while we aim to meet or exceed applicable standards, certain areas may still be in development as part of our broader compliance roadmap. This includes reviewing and updating content, navigation, and interactive features to ensure they are accessible to all.

User Feedback
We welcome feedback on the accessibility of our platforms. If you encounter any issues or have suggestions, please contact us via our contact form.

We will aim to respond within 5 business days and address reported issues in line with our development timelines.

This statement was last updated on 23.06.2025.

Are there any products that cannot be returned?

No but please leave the items listed below sealed and unopened as we cannot accept returns of opened items for reasons of hygiene.

Items must be unused and undamaged, and with all original hangtags/labels attached.

Hunkemöller reserve the right to refuse your refund if the items are not returned to us in their original condition.
 

1. Adhesive bras
2. All products in the Beauty line
3. Pantyhose and stockings
4. Toys
5. Lingerie cards and Membercards
6. Giftboxes