Pop-up Banner - General Q2 2021 - New Loyalty Program

Will I automatically receive a different item if I return an item?

You will not receive a different item if you return an item to Hunkemöller. However, you can place a new order through our website.

Can I exchange items ordered via hunkemoller.com?

It's not yet possible to exchange items via Hunkemoller.com. If you want a different size or colour, return the items and place a new order.

What is the best way to wash my items?

Always wash new items before wearing. Red and dark items should be washed separately. Go to our washing instructions page for more information.

What happens to my used Shop Credit if I exchange all or part of my order in store and what happens to my Passion Points?

When you exchange an item, the redeemed Shop Credit per returned item will be deducted from the price of the exchanged item and will be included in the price of the new item. Passion Points earned during the order will be deducted from your Member account, while any Passion Points earned from the purchased of the new exchanged item will added back to your account. If you have used a discount voucher that you obtained through redeeming Passion Points, these points will not be returned to you and you will not be able to claim this voucher again. The discount you received per returned item will be deducted from the price of the exchanged item and added to the new item if the discount is still valid.

What level do Members start at?

A new member will start at the level of the number of points earned from their first purchase. This is usually Level 1 but can also be higher depending on the amount spent and the completeness of their profile when registering.