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I have not received a confirmation email, what to do?

It can happen that your confirmation email ended up in your Junk- file. Please first check this. If you still did not receive anything you can contact our customer service.

I forgot to log in during my transaction but I would like to make a purchase on the Hunkemoller website. Will I still be able to earn Passion Points?

Yes, contact customer service to have your points added to your account.

I have a complaint, who should I contact?

If you are not happy with a product or our service, we would like to know.

If you are in the US please use contact form Service.Global-e.
If you are in other country please use contact form contact form.

I have received an item I did not order, what should I do?

If you have not received all the items you ordered or received items you did not order at all, please contact our Customer Service department via here

I have not received my order. What should I do?

Unfortunate it can happen that you will not receive all items. Best thing to do is to contact our Customer Service department. If you are in the US please use contact form Service.Global-e. If you are in other country please use contact form contact form.

What happens to my used voucher if I exchange all or part of my order in store and what happens to my Passion Points?

When you exchange an item, the discount provided by the discount voucher when paying for an item will be deducted from the price of the exchanged item. Passion Points earned from this order will be deducted from your Member account, and Passion Points earned from the new exchanged item will be added to your balance. This does not apply to vouchers that offer gifts, services, competitions, invitations to events or free delivery.