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Legal guarantee?

When purchasing items in the Hunkemöller webshop, the legal warranty applies. Legal warranty means that the article must do what you can reasonably expect as a consumer. There is no legal term attached to this warranty because it differs per article what you can expect as a consumer.

Are there any products that cannot be returned?

No but please leave the items listed below sealed and unopened as we cannot accept returns of opened items for reasons of hygiene.

Items must be unused and undamaged, and with all original hangtags/labels attached.

Hunkemöller reserve the right to refuse your refund if the items are not returned to us in their original condition.
 

1. Adhesive bras
2. All products in the Beauty line
3. Pantyhose and stockings
4. Toys
5. Lingerie cards and Membercards
6. Giftboxes

Information - Terms & Conditions Ritual - 230

Terms & conditions for the "Download the app" win competition organized by Hunkemöller BV ’

• • This competition is organized by Hunkemöller B.V. Only Members of My Hunkemöller program can participate. The gift will be distributed by Hunkemöller.
• • To be able to win this contest, the participant must be a Member of the My Hunkemöller program, logged in into the app and must have shared with us a response on what their favorite activity to do during summer is. This competition is valid via your Membercard number from 07/06/2021 to 11/06/2021 included.

· After 11/06/2021, the winners will be chosen as follows. The winners will be selected based on the most original message they have sent in. From all the participating countries, Hunkemöller will select a total of 20 winners.

· Hunkemöller's employees, partners, or affiliates cannot participate in this competition.

• Hunkemöller will use the information provided by the participants of this competition for the purpose of communicating on this promotion and sending the right prize.
• This competition is prohibited for minors under 18 years old.

· The winner will receive one (1) Hunkemöller summer essentials package worth £60,00!

· The prize can’t be exchanged for cash, or for another gift. The prize will be sent to the customer’s personal address before the end of June 2021.

· • The winners will be informed by email and / or private message via the application. The selected winner must react within 5 working days to the message or the right to the prize will be forfeited. Hunkemöller reserves the right to ask the participants to share their address details in order to receive the gift. This data will only be stored for the purpose of sending the prize to the winne and will be deleted after 2 months. For more information, please view the Hunkemöller privacy statement: https://www.hunkemoller.nl/privacy.html

· Hunkemöller has the right to change the terms and conditions of this competition and to end it at any time, without notice.

· Hunkemöller cannot be held responsible in any way for delays or technical problems caused by internet service providers or by participants.

· By participating in this competition, the participants declare that they accept the terms & conditions, as well as the decisions made by Hunkemöller in order to guarantee a fair result.

· Comments / objections relating to this competition should be addressed to: Hunkemöller, Attn: Marketing Department, P. O. Box 386, 1200 AJ Hilversum, The Netherlands. Hunkemöller will respond, by post or telephone, within 3 weeks of receipt of the mail.

· This competition is subject to the Dutch laws of the advertising code (Nederlandse Reclamecode) and the games of chance code (Gedragscode voor promotionele kansspelen).

· By participating, participants accept the terms and conditions of this competition.

Established by Hunkemöller International B.V. in Hilversum, The Netherlands, June 2021

Right of withdrawal or rather rescind the agreement with Hunkemoller.com?

After receipt of the product you have a reflection period of 30 days to decide whether you want to revoke / rescind* the agreement. During this period you can examine, consider and/or fit the product as you are also accustomed to in a shop.

As soon as you indicate that you want to rely on your right of withdrawal, you must return your order to us within 14 days.

You can use Right of withdrawal form. However, you are not required to use the model form, because the right of withdrawal also applies without the form.
After the rescission you still have 14 days to return the product**.

Your potential payment obligation does not expire as a result of the reliance on the right of withdrawal. You still need to pay within the imposed time limit.
As soon as possible, however within 14 days after the rescission, the value of the returned products is refunded in the same manner as your original payment. If you return a part of the order then you are only refunded that part. 
If we do not receive your parcel within 14 days after rescission then we can only process the refund if you are in possession of a certificate of posting that demonstrates that you sent the return within these 14 days after rescission.
The reliance on your right of withdrawal is, however, not the same as a regular return. At Hunkemoller we offer the possibility of returns up to 30 days after purchase via our regular returns process.

* Withdrawal: Products must (where reasonably possible) be undamaged.  
** Excluded from returns: products that are not suitable to be returned due to reasons of health protection or hygiene and of which the seal has been broken after delivery, or products that are clearly meant for a specific person.

What are the return costs?
Return via an UPS Service Point (1,95 €):
The return costs of 1,95 € will be settled per order, and will be deducted from the value of the returned items.

Information - Terms & Conditions - 230

Terms & conditions for win competitions organized by Hunkemöller B.V.

• This competition is organized by Hunkemöller B.V. Only existing Members or new Members of My Hunkemöller program can participate. The gift will be distributed by Hunkemöller.
• To be able to win this contest, the participant must already be a Member or has signed up as a new Member of the My Hunkemöller program.
• The win competitions can be entered as follows:
1. Become a Member and win
2. Shop, redeem a voucher & win
3. Download the app, answer a question in the app & win
• After the end of the win competition, the winners will be chosen as follows: The winners will be selected randomly from all participating countries.
• Hunkemöller's employees, partners, or affiliates cannot participate in this competition.
• Hunkemöller will use the information provided by the participants of this competition for the purpose of communicating on this promotion and sending the right prize.
• This competition is prohibited for minors under 18 years old.
• The winners will be receiving a prize within a range of gift cards, goodiebags or items of a specific collection.
• Hunkemöller has the right to change the prizes without notice
• The prize can’t be exchanged for cash, or for another gift. The prize will be sent to the customer’s personal address within one month after participating.
• The winners will be informed via email or app message. The selected winner should react within 5 working days to the message or the right to the price will be forgiven. Hunkemöller could ask the participants to share their bra size, brief size and address details (including phone number and email address) in order to receive the gift. This data will only be stored for the purpose of sending the prize to the winner. For more information, please view the Hunkemöller privacy statement: https://www.hunkemoller.com/privacy.html
• Hunkemöller has the right to change the terms and conditions of this competition and to end it at any time, without notice.
• Hunkemöller cannot be held responsible in any way for delays or technical problems caused by internet service providers or by participants.
• By participating in this competition, the participants declare that they accept the terms & conditions, as well as the decisions made by Hunkemöller in order to guarantee a fair result.
• Comments / objections relating to this competition can be shared via our contactform: https://www.hunkemoller.com/contact
• This competition is subject to the Dutch laws of the advertising code (Nederlandse Reclamecode) and the games of chance code (Gedragscode voor promotionele kansspelen).
• By participating, participants accept the terms and conditions of this competition.

Established by Hunkemöller International B.V. in Hilversum, The Netherlands, June 2022